DialOne Infrastructure

Human resources and infrastructure are the most critical assets for any call center. The infrastructure enables us to maintain multiple systems for multiple clients across various industry sectors. Rapid response to technical issues and integration of data is possible through the state-of-the-art infrastructure.

DialOne call center infrastructure includes software, hardware, and telecommunication network. Apart from that, we have a 50,000 square fit usable area to cater all the requirements of multiple clients. We have adapted and implemented the latest technological advancements to offer the best-in-class customer services:

Software

Various Customer Relationship Management (CRM) software are in place to enable our professionals gathering information about the online customer. We also use CRM software to segregate the customers into various types and determining the value.

DialOne call center executives are highly experienced to use CRM software and other packages effectively for meeting specific business requirements and offering 24/7 technical support.

Hardware

Our call center has contemporary hardware components including

  • Local Area Network (LAN)
  • Desktops with the latest version of OS
  • Automatic Call Distributor (ACD)
  • Fax machines

We also have web integration, interactive voice response, voice logging and messaging facilities to offer an end-to-end solution of customer-centric issues.

DialOne call center professionals integrate both software and hardware to make a single digital platform.

Telecommunication Network

Telecommunication is a key to every customer-facing activity. Our call center has all the basic elements of telecommunication like

  • Public Switched Telephone Network (PSTN)
  • Long Distance Carrier (LDC)
  • Ethernet switch and router
  • Modem and server

Our call center uses the Voice over Internet Protocol (VoIP) technology to transmit data to any remote location through IP network.