DialOne HelpDesk

Quick. Proficient. Reliable

We house highly professional and certified HelpDesk technicians who provide you with a world-class superior customer care service and support. You can bank on us for all customer-related services, and focus on growing your businesses

Benefits of having a professional HelpDesk:

  • Keep your great brains away from mundane tasks
  • Deploy your best sources for making business strategies
  • Save great amount of time and money
  • Enjoy 24/7 services without putting much capital into it

DialOne HelpDesk has a whopping 74% FCR (First Contact Resolution) that is much higher than the industry average of 62%. We manage over one million helpdesk contacts annually, for more than 120 enterprise clients by helping them create efficient workplaces across the world.

Our HelpDesk service components

  • Level 1 to 4 support –to log, track, and report HelpDesk processes
  • Global account management –user provisioning and de-provisioning processes by using industry-standard management tools
  • Crucial task tackling –for critical incidents requiring quick action
  • Notifications and updates –to stakeholders based on the escalation matrix
  • Service tickets management –from analyzing to solving any sort of issue
  • Service readiness –for smooth operational movements and management

Our global delivery footprint spans over a dozen delivery centers supporting more than 10 languages to make the helpdesk most proactive, utterly customized, and most importantly, business aligned.

Infrastructure highlights

  • Over 50000 sq. feet area with centralized AC
  • Microsoft and Apple machines with the latest operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • Branded licensed antivirus and malware
  • Pool of veterans highly experienced in relevant fields

What makes DialOne different?

  • Onsite and remote access
  • Mega infrastructure with world-class amenities (sitting capacity from 50-1000)
  • Polyglot staff, friendly behavior
  • Branches in the US, and UK

What can you expect?

  • Better client tackling
  • Increased client satisfaction ratio
  • Improved efficiency as a result of automation
  • Pre-emptive solution to trivial to major issues

DialOne HelpDesk assure you that your clients would spend their valuable time not just to get great solutions to their issues, but also to learn that your brand is class apart in customer services.

Your brand, delivered.